Returns & refunds
The process outline for a fair local-shopping experience.
Draft — not approved for launch. These outlines are not final legal policies. Trading remains disabled pending review.
Before placing an order
Each live shop must publish applicable cancellation, return and refund rules before checkout. No live orders are accepted in this demo.
Requesting a return
Final eligibility, time windows, proof requirements and product exclusions must be reviewed and published. Do not assume a return window from this draft.
Refund confirmation
An approved refund is not completed until confirmed by the payment provider. Product stock must only be restored when returned goods are recovered and suitable for resale.